Terms and Conditions

Terms and Conditions:

ActiveX is owned by IOSX Trading Pvt. Ltd. to cater to the needs of customers in the health and fitness industry. It is a one-stop destination for all health and fitness products ranging from domestic to professional equipment and healthcare supplements. To provide our customers with the best, ActiveX will keep on working to develop unmatched health and fitness-related products for everyone.

As an e-commerce platform, we reserve the right to make any amendment at any point in time, without prior notice on the website.

Terms: By subscribing/using any of the services of ActiveX or from the website, the user must thoroughly read & accept the terms and conditions mentioned below, which may be revised from time to time.

Please read the following terms and conditions carefully as your use of service is subjected to your acceptance of and compliance with the following terms and conditions.

Placing an Order: During the time of placing the order, you need to mention complete contact information followed by a detailed address, mandatory pin code, and two contact numbers. We will not be liable for delivery to any other location apart from the mentioned address which has to be completed in all aspects.

Payment: ActiveX provides multiple options for payment to our customers. You may use credit cards/debit cards, internet banking, or cash on delivery (COD) to make your purchase.

  1. Credit/Debit Cards: You can directly pay through your Debit/Credit Cards/Internet Banking/Bank Deposit at the time of your purchase. An order confirmation will be sent to you immediately and payment confirmation will be sent once the payment is credited to our account.
  1. Cash on Delivery (COD):Due to the ongoing COVID-19 pandemic, ActiveX is not offering the COD option at the moment.

Shipping & Delivery:

  1. Charges: ActiveX offers free shipping all over India for orders worth Rs.1000 and above (heavy charges apply for certain SKUs). However, orders worth below Rs. 1000 will be charged flat Rs 150 for shipping. 
  2. Shipping: Depending on the delivery zone, we ship heavy items by ground courier through our courier partners. For a few remote locations where there is no other courier service available, we use India Post to deliver the orders. 

The delivery usually takes somewhere between 7-9 days depending on the location. However, delivery to very remote locations or North East may take up to 15 working days or longer. The delivery is also likely to be affected by location’s geographical constraints & any external factors.

We ship products only within India. We are not liable for any claims of orders from outside India.

  1. Tracking the Order: You can track your order and access the further details in the ‘My Account’ section on the ActiveX Moreover, as soon as we ship your order, you will receive an e-mail with a link to track your order. Online tracking usually goes live within 24-48 business hours post shipping.

People accessing the ActiveX website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to affect such a sale without dual taxation. If we receive an order from such states, then we retain the right to accept or reject the order at our sole discretion. 

Moreover, the people accessing the ActiveX website from Indian states that restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. We will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.

Warranty: The product is guaranteed to be free of defects in workmanship in the warranty period. Just in case if any manufacturing defect occurs within the warranty period under normal use and care will be replaced at our discretion with no hidden charge.

Accuracy: Every possible care is taken by our experts to ensure only the most accurate information of the products, prices, and warranty is presented on the website; however, typographical errors may occur.

Product: We ensure to provide detailed description and specification for all our products. However, the physical dimensions of the product are given in approximation. The actual product may vary slightly from the image shown in terms of color or size. Packaging of the Product may also vary depending on your order.

Rates: All rates are inclusive of GST. In case we list a product at an incorrect price or with incorrect information, we shall have the right at our sole discretion to refuse or cancel any orders placed for that product unless the product has already been dispatched. If an item is mispriced, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. If we accept your order the amount will be debited from your credit/debit card, bank account. You will be duly notified by email or the contact number that the payment has been processed. The payment may be processed before the dispatch of the product that you have ordered. We strive to provide you with the best value; however, prices and availability are subject to change without notice. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account. Please note, for pre-orders, there are no cancellations or refunds allowed after orders are placed.

Ownership of rights: The sole rights of the content, matter, and products on the website are with IOSX Trading Pvt. Ltd. Any misuse such as duplication of the above is prohibited and will lead to legal action.

No one apart from IOSX Trading Pvt. Ltd. reserves the right to modify, alter, transmit, produce, repost, display, or utilize any commercial benefit from any content, matter, or product displayed on the website. We reserve the right to accept or reject your order in part or in full. Final Dispatch of Products will only ensure acceptance of your order. It is ensured that orders will be dispatched within 3-7 working days (excluding public holidays). However, on the occasion of any delay, which might happen because of any reason, intimation will be made to your registered email address. In case of partial dispatch, the portion of the order dispatched will be deemed accepted, the pending order would be deemed accepted after complete dispatch. Cancellation is not allowed after dispatch. 

Liability: We shall not be liable to any person for any loss or damage which may arise because of the information in any of the materials on this website. The laws of India will govern this User Agreement and any contractual obligation between ActiveX and the customer, subject to the exclusive jurisdiction of Courts in Maharashtra. All disputes will be subject to arbitration in Maharashtra by a single arbitrator appointed by us under the Arbitration and Conciliation Act, 1996. Each party to the arbitration shall bear its own cost. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any comments; or (3) to respond to any comments. Unless otherwise specified, this agreement constitutes the entire agreement between the customer and ActiveX regarding the websites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, verbal, or written, between ActiveX and the customer concerning the websites/services.

Privacy Policy:

The User consents express and agrees that he/she has read and fully understands the privacy policy of ActiveX. The user further consents that the terms and contents of such privacy policy are acceptable to him/her.

Suggestions & Restrictions: We appreciate the suggestions from our customers. This helps us provide better overall service. For any change, suggestion, or information about the content or product, please write us at sales@myactivex.com. We also invite your reviews on the products and your experience of our services. By doing so, you may not post, display, or transmit any third-party information, obscene, hateful, racial, unlawful, or any objectionable content. We may delete any objectionable comment which may threaten any matter related to the individual, business, country. You can use the Website for placing an order for the products displayed on the website & giving your reviews on the same. Any other unlawful use of the website is strictly prohibited and may incur legal action if required.

Further use of the website for any reason mentioned below is strictly prohibited:

  1. Displaying information/content that may constitute a criminal offense infringement of any relevant regulation/law.
  2. Usage that may interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the Website.
  3. Accessing/interfering/modifying data not intended for any other person or logging onto a server or an account which one is not authorized to access.
  4. Sending unsolicited email, including promotions and/or advertising of products or services.
  5. Posting any content which may be unlawful, harassing, libellous, abusive, grossly harmful, blasphemous, racist, threatening, harmful, obscene, or otherwise objectionable material.
  6. Posting content that may harm the integrity of any individual or region or transmitting information that is disruptive/competitive to the services provided by us.
  7. Contact/communicate with any other User of the Website.

Usage Terms & Implications

In Stock: For items listed as “In Stock”, dispatch Information will be given to you within 3-7 working days on your registered email id. The time for dispatching the order is based on your location, geographical area, pin code, and accessibility of your region by the courier service assigned.

Available: Products mentioned as “Available” will imply that products might not be in stock, however, will be made available in case of any confirmed order. The dispatch time will include the regular delivery period and the procurement time of the product which will be intimated from time to time.

Out of Stock: This means that currently, the product is not available for sale. You can contact ActiveX at sales@myactivex.com for an urgent requirement of the product.

Pre-order: The product indicated as “pre-order” will not be available once the pre-registration for the product is over. Thus, to get that product, the customer must do pre-registration of that product on the ActiveX website. Shipment dates will be as indicated on product pages.