Returns
RETURNS
In case a customer wants to return a product, the customer must write to us at support@myactivex.com or get in touch with us on whatsapp by sending a message to +919508080810
TERMS & CONDITIONS FOR RETURN:
We may accept returns for a replacement only.
The product must be returned to us within 14 days from the date it was shipped to the customer.
The product must be unused, unwashed, and undamaged when it reaches us.
The product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
Damaged or soiled products will not be accepted.
Myactivex.com will not be not responsible for any damage caused in the return transit of the product.
Goods once sold can only be exchanged for store credit if they meet our terms & conditions. We will provide you store credit within 3 days of receipt of good in our warehouse. The credit must be used within 3 months from the date it is created on.
In case the customer wants to exchange an alternative product, the same is possible. You will return the product for a credit and purchase the new item afresh. You can settle the payment from the credit available to your account. The original shipping charges will not be returned & the product would need to be shipped back at the customer's cost. The original shipping, charges & duties will not be refunded. You must write or call customer care as suggested for the return of the product. Stated terms & conditions applicable to return, will also be applicable to return for exchange.
DAMAGED/DEFECTIVE/WRONG SUPPLY OF PRODUCTS
The customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products. In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “myactivex.com” customer Service within 24 hours of receiving the products. Your email should contain comprehensive details of the defects/complaints of the product delivered to you. Our principal technical person will verify the manufacturing defects over a video call, after that our customer service team will email or contact you for the necessary action. The product must be received within 7 days from the date of advice by the Customer Service Department. If the details provided are found accurate “myactivex.com” will replace the same product & bear the cost of all Shipping in & out, if not possible, a store credit will be issued to the buyer.
CANCELLATION
We shall not be able to process the cancellation if the order/orders are processed. In case the cancellation request is received before the Orders are processed, you will receive the Store credit against the cancellation of an order.
In case a customer wants to return a product, the customer must write to us at support@myactivex.com or get in touch with us on whatsapp by sending a message to +919508080810
TERMS & CONDITIONS FOR RETURN:
We may accept returns for a replacement only.
The product must be returned to us within 14 days from the date it was shipped to the customer.
The product must be unused, unwashed, and undamaged when it reaches us.
The product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
Damaged or soiled products will not be accepted.
Myactivex.com will not be not responsible for any damage caused in the return transit of the product.
Goods once sold can only be exchanged for store credit if they meet our terms & conditions. We will provide you store credit within 3 days of receipt of good in our warehouse. The credit must be used within 3 months from the date it is created on.
In case the customer wants to exchange an alternative product, the same is possible. You will return the product for a credit and purchase the new item afresh. You can settle the payment from the credit available to your account. The original shipping charges will not be returned & the product would need to be shipped back at the customer's cost. The original shipping, charges & duties will not be refunded. You must write or call customer care as suggested for the return of the product. Stated terms & conditions applicable to return, will also be applicable to return for exchange.
DAMAGED/DEFECTIVE/WRONG SUPPLY OF PRODUCTS
The customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products. In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “myactivex.com” customer Service within 24 hours of receiving the products. Your email should contain comprehensive details of the defects/complaints of the product delivered to you. Our principal technical person will verify the manufacturing defects over a video call, after that our customer service team will email or contact you for the necessary action. The product must be received within 7 days from the date of advice by the Customer Service Department. If the details provided are found accurate “myactivex.com” will replace the same product & bear the cost of all Shipping in & out, if not possible, a store credit will be issued to the buyer.
CANCELLATION
We shall not be able to process the cancellation if the order/orders are processed. In case the cancellation request is received before the Orders are processed, you will receive the Store credit against the cancellation of an order.
