Privacy about personal information

What Personal Information We Collect

In order to render our services, we may collect any information you directly provide to us.

This includes, but not limited:

The information provided when you create or use your account or profile, such as your name, gender, telephone, date of birth, email address, personal description, and photograph.

The information about your orders from us, such as your name, consignee, shipping and billing addresses, phone numbers, payment information, which includes credit card details in order to process your order.

If you communicate with us, we may collect information, such as your name, email address, telephone number, content of posted reviews, complaints, and/or advice.

Any information you share with us, including any messages sent to us.

How We Collect Your Personal Information

When you use our services, we may collect your personal information through your devices, computers, your mobile device, and other ways:

Device Information: Such as the device model, hardware information, and other unique device identifiers, including serial number, sales code, access recording, current software version, MAC address, IP address, operating system version, the status of the device, and settings of the device you use.

Cookies: We use "cookies” and other similar technologies, such as pixel tags and web beacons, and we obtain certain types of information when you use our services. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device. Because cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to add items to your shopping cart, proceed to checkout, or use devices and services that require you to sign in.

Location Information: When your device contacts us, we may use your location information, such as longitude and latitude, time zone settings, region, country, etc..

Login Information: During your login, we will process your email address, password, IP address, cookies, network request information, and other items.

Operation Information: We may collect session information and history of operation of devices, applications, websites, or other platforms, including page response times, errors, length of visits to certain pages, page interaction information, history of logging in, your schedule settings, input records, and methods used to browse away from the page. We may also collect technical information to help us identify your device for diagnostic purposes and fraud prevention.

Information Concerning Health: For some devices, like scales, we may collect your personal information, such as your gender, weight, height and birthday to provide full features of our services.

Other information: We may also collect other personal information when you use the device or services in ways that we describe at the point of collection or otherwise with your separate consent when required, such as environmental characteristics value (ECV).

Why We Process Your Personal Information

We process your personal information for the following purposes:

To perform our duties listed on the contract between you and IOSX Trading Pvt Ltd, its subsidiaries and/or affiliates.

To register you or your device for our services.

To provide services you request.

To verify identity, assist with user-identification, and to determine appropriate services.

To send important notices to you, such as communications about orders and changes to our terms, conditions, and policies.

For advertising, such as providing our latest product and service announcements, software (including mobile applications) updates, and upcoming events.

To help us provide, maintain, develop, operate, deliver, and improve our products and services to you.

For internal purposes such as auditing, data analysis, loss prevention, and fraud prevention.

Additionally, we may use any anonymized or aggregated data that incorporates or is derived from your personal information after you update or delete it; however, we will not do so in a way that identifies you personally.

ActiveX’s legal basis for processing personal data is that it is necessary for the performance of the contract between you and IOSX Trading Pvt Ltd, its subsidiaries and/or affiliates. For example, we use your personal data to process your purchase order and to provide you with the full features of our product. Furthermore, the processing of your personal data is necessary for:

Complying with legal requirements.

Necessary for ActiveX’s legitimate interests (for example, managing our relationship with you and improving the relevance of our communications, experiences, and customer service).

Receiving consent from you (for example, to send you marketing information). This consent may be withdrawn at any time by contacting us or changing your settings through your device, website, email, or your mobile phone.If you withdraw your consent, you might not be able to take advantage of parts, or all, of our products and services.