Frequently Asked Question

FAQ

Got some queries or unanswered questions? Worry not. We got you covered with the solutions to some of the frequently asked questions.

However, if you don’t find the solution to your query feel free to contact us, our associates will be delighted to guide you.

  1. How to Download the ActiveX App on an Android Device?

For all the android users out there installing the ActiveX app is a piece of cake.

  1. First and foremost, head over to the Google Play Store.
  2. Type “ActiveX” in the search section at the top.
  3. Click on the ActiveX and simply install the app.
  4. Once your ActiveX app is installed, open the app and enter the basic details, and register so that the app can perform perfectly.
  5. And that’s pretty much it, now your ActiveX is fully functional and ready to use.

 

  1. How to Download the ActiveX App on iOS/Apple Device?

  1. Install the ActiveX on an iOS device is a simple task again, head over to the App Store.
  2. Type and search “ActiveX”.
  3. The ActiveX app will appear at the top of search results. Click on it and install the app.
  4. Now you are almost done. Once the app is installed, open the app, enter the basic details, and register yourself.
  5. Now you are good to go, and your ActiveX app is ready to use now.

 

3.How to Download the ActiveX App on an Android/iOS Device Using QR Code?

To download the app via QR code follow these simple steps:

  1. Open your QR code scanner and scan the QR code. 
  2. After that, you will be redirected to the app store.
  3. Now, simply install the ActiveX app, and upon doing that enter your basic details to register.

 

  1. How to Track Your Progress and See the Readings on the ActiveX App?

The ActiveX app equips every feature that you need to keep your health in check from tracking your progress to showing the insight of your essential body parameters ActiveX got your back.

  1. To track your progress, you need to complete your profile first. The app will guide you through that.
  2. After you have completed your profile. Click on the “Tracking” tab at the bottom.
  3. Now all your progress and body stats will pop up on your screen. 
  4. Click on each parameter to view individual data. And that is it. It is that simple to track your progress with the ActiveX app.

 

5. How to Add MultipleProfiles on the ActiveX App?

Or

How to Add More Than One User/Member to the ActiveX App?

  1. Open the ActiveX app and click on the “My Account” section at the bottom.
  2. Click on it and select “Add a Member”.
  3. Now you need to enter the basic details to proceed. For that tap on “Add Measurement User” and enter the basic information.
  4. Please make sure to re-check every piece of information you feed. Once you are done click on “Confirm”.

(Note: To take the measurement of other profiles within the app you need to make sure that particular profile is selectedwithin the ActiveX app. Otherwise, the data might be added to some other profile. So, make sure you have selected your profile in the app before taking any measurement.)

Or

Download and sync the ActiveX Smart Scale on some other handset to which you wish to add any other profile.

 

6.How to delete multiple users’ profiles from the ActiveX app?

If you wish to delete any profile from the ActiveX app. Follow these three basic steps:

  1. Open the ActiveX app and click on “My Account”.
  2. Select and swipe left on the profile you wish to delete.
  3. Now, click on “Delete” and the profile will get deleted.

 

7.“I am unable to sync the ActiveX Smart Scale with the ActiveX app”.

or

How to Sync ActiveX Smart Scale with the ActiveX App?

Unable to sync your ActiveX Smart Scale with the ActiveX app? That is fine we are here to help you out. Follow these steps and your smart scale will get synced with your ActiveX app. Then you can make use of many features and take one step closer to achieve a healthy lifestyle.

  1. Open the ActiveX app and make sure you have registered yourself given the requisite permissions to the app to function properly. 

(Please enable Bluetooth and Location services)

  1. After that, click on the “+” sign at the top right corner.
  2. Now, tap on “Device Management”.
  3. Step on the weighing machine.
  4. Confirm the scale and your app will get paired.
  5. Now, all your reading and data will appear on the home screen of the app.

 

8.How Set aTarget/Goal on the ActiveX App?

To set a goal in your ActiveX app, there are some basic steps you need to follow.

  1. Open the ActiveX app and click on “My Account”.
  2. Now, click on “Settings”.
  3. Click on “Set Goal”.
  4. Drag over the slider and select your goal weight.
  5. Once you are done click on confirm. Your goal will reflect on the main screen.

 

 

9.How to Share Your Progress with Others via the ActiveX App?

or

How to View Your Companion’s Progress on the ActiveX App?

or

How to Add Friends on the ActiveX App?

To share your progress as well as to view your friend’s progress on the ActiveX app follow these basic steps.

  1. Open the ActiveX app and click on “My Account”.
  2. Click on “Add Friends”.
  3. Enter your friend’s email address registered with ActiveX.
  4. Once you enter the right e-mail address the profile will pop up.
  5. Then, click on “Confirm” and your friend request will be sent.
  6. As soon as your friend accepts your friend request, you both can view each other’s progress.

 

10.How to Approve Friend Requests on the ActiveX App?

  1. To approve the friend request on the ActiveX app, click on “My Account”.
  2. Then, click on the “Message” icon on the top right corner.
  3. Here, if there is any friend request, it will show up.
  4. Select the profile and click on “Agree”.
  5. Now you and your friend can view each other’s progress.

 

11.How to Stop Sharing Your Data/Progress with Your Friends on the ActiveX App?

Or

How to Unfriend People on the ActiveX App?

  1. To remove people from your account, open the ActiveX app.
  2. Then, click on “My Account”.
  3. Select the profile you wish to remove and swipe “Left” gently.
  4. Now, click on “Delete”.
  5. That is pretty much it now your friend cannot see your progress or any other data anymore and vice versa.

 

12.How to Set Measurement Reminders on the ActiveX App?

ActiveX Smart Scales and the ActiveX app go hand in hand. Your ActiveX app boats the ability to remind you to take your measurements on the daily basis. To set it up, follow these basic steps:

  1. Open the ActiveX app and click on “My Account”.
  2. Click on “Settings”.
  3. Now tap on “Measurement Reminders”.
  4. Select your preferred time, and you are done.
  5. Note: You can set only three reminders for a day and toggle them on/off anytime.

 

13.How to Lock your ActiveX App with a PIN?

Setting up a PIN on your ActiveX is relatively simple. To do that follow these basic instructions:

  1. Open the ActiveX app and click on “My Account”.
  2. Click on “Settings”.
  3. Select “Lock Pin”.
  4. Toggle “Turn on the app lock” on.
  5. Enter 4-digit pin.
  6. Confirm it once again.
  7. Now the app lock is set. Every time you will open the app, you need to enter your PIN.

 

14. How to Deactivate Lock PIN on the Active App?

To deactivate lock PIN on your ActiveX app, follow these easy steps:

  1. Open the ActiveX app and click on “My Account”.
  2. Click on “Settings”
  3. Select “Lock Pin”.
  4. Now turn off the lock by clicking on the slider button.
  5. And now you are done. You will no longer need to enter the PIN every time you open the ActiveX app.

 

15. How to Share Your Data with Someone Who is Not Using the ActiveX App?

The ActiveX app presents your body stats and progress in easy-to-read charts and graphs, which you can also share with anyone as an image or as an excel sheet.

 

To share data as an image:

  1. Open the ActiveX app and click on the “+” sign at the top right corner.
  2. Out of all the options there select “Share”.
  3. To share your current measurement just click on “Share”.
  4. Or to share your overall data for comparison click on “Comparison” and then “Share” with the preferred option.

 

To share data as an excel sheet:

To share your data in excel sheet format follow these steps:

  1. Open the ActiveX app and click on “Tracking”.
  2. After that tap on the “Clock” icon on the top right corner.
  3. Select your preferred date of which data you wish to share.
  4. Again, click on “Select Data” on the top right corner. 
  5. Select the Readings.
  6. To share data of multiple dates, long press and select date and readings.
  7. Upon doing that, click on the “Upload” icon at the bottom left corner.
  8. Select your preferred option to share and you are good to go.

  

  1. How to Sync with Google Fit

  2. How to Sync with Apple Fit

  3. How to Register on App